On April 1, 2023, Pennsylvania ended continuous coverage for Medicaid recipients. Medicaid is also known as Medical Assistance or MA in Pennsylvania. The continuous coverage requirement was initially put in place because of the national Public Health Emergency related to COVID-19.
UPMC for You wants to share information to help our members stay informed about this change. If you are a UPMC for You member, you should take the following steps to renew your Medicaid coverage after the continuous coverage requirement ends.
Getting quality care is important to you and your family. With UPMC for You, you have full in-network access to health care providers at UPMC, plus other doctors and hospitals in your community.
Our award-winning Health Care Concierge team* delivers fast, personal service. Plus they work hard to answer your questions on the first call. The dedicated UPMC for You Health Care Concierge team can help you renew your coverage. Or they can answer your benefit questions. Call 1-800-286-4242 Monday, Tuesday, Thursday, and Friday from 7 a.m. to 7 p.m.; Wednesday from 7 a.m. to 8 p.m.; and Saturday from 8 a.m. to 3 p.m. TTY users should call 711.
*UPMC Health Plan has earned one of 10 coveted 2022 Grand Stevie® Awards for its exemplary customer service. Grand Stevie trophies are awarded to companies that submit an exceptional body of work for the Stevie Awards competition. More than 2,300 nominations from companies in 51 nations were considered in this year’s competition.
As a member, you can access care and information when you need it, on your schedule. Our online tools include: