Answers to Frequently Asked Questions | UPMC for You
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Frequently Asked Questions

What is HealthChoices?

HealthChoices is the name of the mandatory Medical Assistance managed care program. Recipients must enroll in one of the Department of Human Services’ approved physical health managed care plans via PA Enrollment Services.

How do I sign up?

A Department of Human Services (DHS) County Assistance Office caseworker will tell you if you are able to receive Medical Assistance.

Learn More about Eligibility Learn How to Enroll

Will I get a UPMC for You ID card?

Each member of your family who has picked UPMC for You will get an identification (ID) card. Show this ID card and any other medical insurance cards to UPMC for You participating providers when you get services. When you get it in the mail, remove it from the letter and keep it in your wallet with your ACCESS or EBT card. You still need to keep your ACCESS or EBT card.  Do not throw it away. Your UPMC for You member ID card does not replace your ACCESS or EBT card. You may need to use your ACCESS or EBT card for other Medical Assistance services. Your UPMC for You ID card is plastic. You can also download the free UPMC Health Plan mobile app to access digital member ID cards for yourself and your covered dependents.

How do I contact UPMC for You?

Call 1-800-286-4242 and the Health Care Concierge team will help you with your questions. Representatives are available Monday, Tuesday, Thursday, and Friday from 8 a.m. to 6 p.m. and Wednesday from 8 a.m. to 8 p.m. TTY users should call 711.

How can the UPMC MyHealth 24/7 Nurse Line help me?

You will have immediate access to health care advice 24 hours a day/7 days a week through the UPMC MyHealth 24/7 Nurse Line. Whether you are seeking general health advice or information on a specific medical issue or just need help quickly, UPMC MyHealth 24/7 Nurse Line* registered nurses provide prompt and efficient service. Call the UPMC MyHealth 24/7 Nurse Line at 1-866-918-1591. TTY users should call 711. After discussing your symptoms with you, the nurse will help you determine what level of care you need.

*UPMC nurses who answer calls are licensed to assist members in Pennsylvania, West Virginia, Maryland, New York, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Please call the Member Services number on your member ID card for nonclinical inquiries.

Learn more about the UPMC MyHealth 24/7 Nurse Line

How can MyHealth OnLine help me?

MyHealth OnLine is a secure member website where you can find and store information about your personal health care coverage, email questions to a nurse, and chat live with a Health Care Concierge team representative.

Learn more about MyHealth OnLine