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Free Transportation Limitations

UPMC for You’s transportation benefit provides non-medical fixed route transportation and is available to members who reside in the Northeast and Southeast Physical HealthChoices zones only. The counties included in these zones are Bradford, Bucks, Carbon, Centre, Chester, Clinton, Columbia, Delaware, Juniata, Lackawanna, Luzerne, Lycoming, Mifflin, Monroe, Montgomery, Montour, Northumberland, Philadelphia, Pike, Schuylkill, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, and Wyoming. The benefit is available at no additional cost. Mobile and paper ticketing options vary by county. If you are a UPMC for You member residing in the Northeast and Southeast Physical HealthChoices zones and have questions about how to utilize the benefit, please contact the UPMC for You Transportation Unit at 1-833-779-6827 (TTY: 711).

The Transportation Unit is available Monday through Friday, 8 a.m. to 5 p.m.

Physical HealthChoices Zones Map
Member Service AreaUPMC for You Southwest Zone Service AreaAlleghenyAlleghenyArmstrongArmstrongBeaverBeaverBedfordBedfordBlairBlairButlerButlerCambriaCambriaFayetteFayetteGreeneGreeneIndianaIndianaLawrenceLawrenceSomersetSomersetWashingtonWashingtonWestmorelandWestmorelandUPMC for You Northwest Zone Service AreaCameronCameronClarionClarionClearfieldClearfieldCrawfordCrawfordElkElkErieErieForestForestJeffersonJeffersonMcKeanMcKeanMercerMercerPotterPotterVenangoVenangoWarrenWarrenUPMC for You Lehigh/Capital Zone Service AreaAdamsAdamsBerksBerksCumberlandCumberlandDauphinDauphinFranklinFranklinFultonFultonHuntingdonHuntingdonLancasterLancasterLebanonLebanonLehighLehighNorthamptonNorthamptonPerryPerryYorkYorkUPMC for You Southeast Zone Service AreaBucksBucksChesterChesterDelawareDelawareMontgomeryMontgomeryPhiladelphiaPhiladelphiaUPMC for You Northeast Zone Service AreaBradfordBradfordCarbonCarbonCentreCentreClintonClintonColumbiaColumbiaJuniataJuniataLackawannaLackawannaLuzerneLuzerneLycomingLycomingMifflinMifflinMonroeMonroeMontourMontourNorthumberlandNorthumberlandPikePikeSchuylkillSchuylkillSnyderSnyderSullivanSullivanSusquehannaSusquehannaTiogaTiogaUnionUnionWayneWayneWyomingWyomingUPMC for You Southwest Zone Service AreaUPMC for You Northwest Zone Service AreaUPMC for You Lehigh/Capital Zone Service AreaUPMC for You Southeast Zone Service AreaUPMC for You Northeast Zone Service Area

UPMC MyHealth 24/7 Nurse Line

UPMC nurses who answer calls are licensed to assist members in Pennsylvania, West Virginia, Maryland, New York, and Ohio. Members must be located in one of those states when calling the UPMC MyHealth 24/7 Nurse Line. The UPMC MyHealth 24/7 Nurse Line is not a substitute for medical care. If an emergency arises, call 911 or go to the nearest emergency department. Nurses cannot answer plan or benefit questions. Please call the Member Services number on your member ID card for nonclinical inquiries.

 

UPMC AnywhereCare

UPMC for You members who are in Pennsylvania at the time of a virtual visit may select a UPMC-employed provider, subject to availability and discretion of the provider. Members temporarily traveling outside of Pennsylvania at the time of service will receive care from a provider employed or contracted by Online Care Network II PC (OCN), also known as Amwell Medical Group. OCN is not an affiliate of UPMC. UPMC AnywhereCare virtual visits are not covered services for UPMC for You members using Talk Therapy or Psychiatry services. Providers are not available to treat members who are in Puerto Rico.